E Z Tech Solutions

Frequently Asked Questions (FAQ)

General Questions

Who is EZTSZ^® / E Z Tech Solutions^®?

EZTSZ^® / E Z Tech Solutions^® is a U.S.-based online retailer offering electronics and technology solutions for retail and wholesale customers.

Orders & Payments

Can I cancel my order?

Orders can only be canceled before processing or shipping. Once shipped, orders cannot be canceled.

What payment methods do you accept?

We accept payments through Stripe, PayPal, and major credit/debit cards.

Is my payment secure?

Yes. Payments are processed securely through third-party providers.

What if I did not authorize a charge?

Shipping & Delivery

How long does shipping take?

Shipping times vary and are not guaranteed.

Who is responsible for shipping issues?

Once shipped, delays are outside our control.

Risk of loss transfers to the customer upon delivery to the carrier.

What if my item arrives damaged?

Report within 48 hours with photos and packaging.

Returns & Refunds

Do you accept returns?

Yes, according to our Return Policy.

Do I need approval?

Yes. RMA is required.

Refunds (New Items)

Unopened → Full refund
Opened → 20% fee
Missing packaging → 30% fee
Missing items → No refund

Refunds (Used Items)

Unopened → Full refund
Opened no use → 30% fee
Tested → 50% fee
Used/missing → No refund

Who pays return shipping?

Customer is responsible.

What if I refuse delivery?

Fees may apply.

Chargebacks

Can I file a chargeback?

You must contact us first. We reserve the right to dispute.

Security

Can orders be canceled?

Yes, if flagged for fraud.

Policies

Do I agree to policies?

Yes, at checkout.

By placing an order, you agree to all applicable policies, including restocking fees, return conditions, and dispute procedures.

Need More Help?

If your question is not answered here, please contact us and our team will assist you.